What does engaging an external service provider include when evaluating service delivery alternatives?

Engaging an external service provider when evaluating service delivery alternatives encompasses a range of strategies that can enhance efficiency, improve service quality, or reduce costs. This includes outsourcing, which involves hiring an external company to handle a service or function that could be performed in-house. Outsourcing can leverage specialized expertise and resources that may not be available internally.

Managed competition refers to a framework where both in-house and external service providers compete to deliver services, allowing for performance comparisons that can drive improvements in quality and cost-effectiveness. This competition can foster an environment where both types of providers strive to offer the best service to meet the needs of the public.

Joint service delivery with another government entity involves collaborating with another governmental body to provide services together, which can lead to more efficient resource use and enhanced service delivery through shared responsibilities and pooled resources.

The answer encompassing all these approaches illustrates the broad array of options available for public organizations seeking to optimize their service delivery strategy. Each of these choices addresses different aspects of operational efficiency and service quality when considering the role of external entities in providing public services.